Customer Service
Personal. Fast. Reliable
At Neuromedex®, customer service is more than a department – it is a commitment. We believe in direct connections, fast response times, and solutions tailored to your specific needs. Whether it’s technical support, documentation, or personalised assistance, our team is here to help – quickly, competently, and with care.
How can we help you?
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Your Personal Contact
Find your direct Neuromedex® contact for orders, product inquiries, or service questions.
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Certificates & Downloads
Access our latest certificates, quality documentation, and compliance materials.
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Training & Tutorials
Visit the Neuromedex® EVD Academy for product tutorials and handling guidance.
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Discover our EVD-System
Explore our VentrEX® EVD System and our innovative range of neurosurgical solutions.
Meet Our Service Team
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You can reach us
Monday to Thursday from
08:00 am - 05:00 pm CET
and Friday from
08:00 am - 02:00 pm CETat
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Alexander Schultze
Head of Marketing & Sales
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Sven Wokel
Sales Manager
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Ursula Junge
International Sales Manager
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Sascha Betz
Regional Sales Manager
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Elisabeth Maxeiner
Team Lead Customer Service
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Melanie Ribeiro Zorić
Deputy Teamlead Customer Service
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Wiebke Füllhas
Customer Service Manager
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Stephanie Göger
Operational Excellence Manager
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Farin Köhler
Customer Service Manager
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Maleen Liebermann
Customer Service Manager
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Kerstin Sauer
Customer Service Manager
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Christina Wittmann
Customer Service Manager
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Anett Silberbach
Customer Service Manager
What Makes Our Service Outstanding
Personalized Support
Your dedicated contact person is available to help – directly and always focused on your request.
Fast Response Time
We respond quickly and reliably – because we know time is critical in your daily clinical routines.
Individual Solutions
Every clinical environment is different. That is why we offer flexible solutions tailored to your specific needs.
Reliable & Transparent
From first contact to resolution, we ensure clarity, consistency, and transparent communication at every step.
Quality with Responsibility
Our service reflects our company values – built on trust, professionalism, and a shared focus on safety and patient care.
Committed to Protecting Brains
Founded in Hamburg in 1976, Neuromedex is dedicated to one mission:
making neurosurgical procedures and care safer and easier for neurosurgeons and intensive care teams worldwide.
With handcrafted precision, continuous innovation, and close collaboration with clinicians, we create solutions that improve workflows and protect patients where it matters most.